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On-Site Services

On-Site Services

The on-site service of Quest Employment is the fastest growing division that provides a complete outsourced solution, ideal for companies that regularly use large numbers of flexible workers alongside their regular employees. We recognise that our role is not just to provide staff but to work as a partnership to help develop people and improve the efficiency of your businesses.

We take away the pressures, distractions and frustrations of having to juggle multiple agencies and instead you deal with Quest Employment as your one master vendor. This means that when it is necessary, and with your full agreement, we will contract in pre-screened service partners - nominated “back-up agency” suppliers - to assist when volumes increase exponentially or when specific skill sets are called for.

A dedicated on-site management team, headed by an experienced contract manager, will take full responsibility for our flexible workers throughout the assignment, actively managing the workforce. The support will come from our Implementation Team who will assist and support the set up of new on-site business. Our team select staff with the expertise that you need and implement induction training, supported by a team of supervisors who appraise and uphold staff performance levels through KPI’s supplied through our bespoke recruitment software. We actively manage staff numbers as your workload changes which ensures you to work more efficiently and cost effectively.

Key Benefits

  • Provide and maintain the workforce needed to increase productivity and reduce costs
  • Closer involvement and responsiveness to needs.
  • Weekly management information reporting and tracking
  • Handpicked support team to manage the account.
  • An experienced Implementation Team will ensure a smooth set up of your account through their extensive expertise in this field.
  • Our Compliance Team will ensure the necessary processes and procedures are in place.
  • When TUPE (Transfer of Undertakings (Protection of Employment) Regulations 1981) is required. We guarantee a seamless transition of management responsibility, ensuring continuity and minimising disruption to your business and to the workforce.
  • We will appraise, recognise and reward staff upholding staff performance levels through worker unique welfare sessions as well as employee and workplace assessments thus we retain the workforce.
  • A robust attraction, induction and selection process to manage high volume fluctuating staffing demands
  • Biometric hand scanners to ensure real time costs as well as a smooth and efficient payroll service thus avoiding invoice and payroll queries.

What our clients say

Since our agreement took place back in January 2016 to use Quest services AP Taylor have had a pleasurable and professional experience with Quest agency, from daily communications to implementing NVQ training courses on site with JB-Skills.

All corresponding individuals from Quest have not only met the daily expectations to fulfilling staff levels but have also shown great desire, also along with great flexibility and commitment to meet AP Taylor operational needs.

I personally have had previous experiences with other agency companies to which I/we can safely say that Quest has been the best service to date. The team at Quest have an infectious desire to want to drive a togetherness in effective working relations therefore the processes that have been undertaken between both parties to achieve overall goals has been welcomed in a approachable and positive manner.

We look forward to working together for the foreseeable future as AP Taylor shall promote the service levels displayed to all businesses that require support regarding agency staff moving forward.

Kieran Monger
Warehouse Manager